The Only Way Is Travel

This Privacy and Cookies Policy explains how The Only Way Is Travel collects, uses and protects personal information when you visit our website, contact us, submit an enquiry, subscribe to updates or interact with our content.

It also explains how cookies and similar technologies may be used on our website.

This policy should be read alongside our Terms and Conditions.

1. About This Policy

The Only Way Is Travel is a travel review, travel blog and travel inspiration website.

We publish hotel reviews, airline trip reports, airport lounge reviews, food and drink reviews, destination content, travel blogs and selected travel offers.

Where travel offers are featured, they may be arranged through the travel agent Travelosophers, with eligible bookings ABTA-protected.

This policy explains:

What personal information we may collect
How we may use that information
Who we may share it with
How long can we keep it
Your rights
How cookies may be used
How to contact us

The UK Information Commissioner’s Office says privacy information should explain why personal data is processed, how long it is kept and who it is shared with, in wording that is simple to read and easy to access.

2. Who We Are

For this Privacy and Cookies Policy, The Only Way Is Travel refers to the website operating under this name.

If you submit a travel enquiry, your information may be used to respond to your enquiry and, where appropriate, shared with the travel agent Travelosophers or another relevant travel provider so they can assist with your request.

You should add your business details here:

Website: The Only Way Is Travel
Website address: theonlywayistravel.co.uk
Business owner/operator: MIFH Limited
Contact email: info@theonlywayistravel.co.uk

3. Personal Information We May Collect

We may collect personal information when you use our website, contact us or submit an enquiry.

This may include:

Name
Email address
Telephone number
Travel enquiry details
Destination preferences
Preferred travel dates
Number of travellers
Budget or holiday preferences
Special occasion information, where provided
Message or enquiry details
Email subscription preferences
Website usage information
IP address
Browser type
Device information
Cookie preferences

The ICO explains that personal data means information relating to an identified or identifiable person.

4. How We Collect Personal Information

We may collect information when you:

Visit our website
Complete a contact form
Submit a travel enquiry
Sign up for email updates
Comment on website content, if comments are enabled
Click links in emails or website pages
Use cookie consent tools
Contact us by email, social media or other methods

We may also collect limited technical information automatically through cookies, analytics tools or website security systems.

5. How We Use Personal Information

We may use personal information to:

Respond to enquiries
Send the travel information requested by you
Pass relevant travel enquiries to Travelosophers or another travel provider
Provide travel offer information
Send email updates, where you have subscribed
Improve website content and user experience
Understand which pages are visited
Monitor website performance
Protect the website from spam, fraud or misuse
Maintain records of enquiries and communications
Comply with legal or regulatory obligations

We will use personal information only when we have a valid reason to do so.

6. Lawful Basis for Using Personal Information

Depending on how you interact with us, we may rely on one or more lawful bases for using your personal information.

These may include:

Consent
Where you have agreed to receive email updates or accepted non-essential cookies.

Legitimate interests
We use information to respond to enquiries, improve the website, prevent misuse or manage website communications.

Contract or steps before a contract
Where you ask for travel information, a quote or booking support.

Legal obligation
Where we need to keep records or comply with legal requirements.

Where we rely on consent, you may withdraw that consent at any time.

The ICO states that privacy notices should include people’s information rights, including the right to withdraw consent where consent is the lawful basis.

7. Travel Enquiries and Travelosophers

If you submit a travel enquiry through The Only Way Is Travel, we may use the information you provide to respond to your request.

Where your enquiry relates to a travel offer or potential booking, your details may be shared with Travelosophers or another relevant travel provider so they can provide information, a quotation or booking support.

This may include your name, contact details, destination interests, travel dates, number of passengers and any relevant preferences you provide.

Travel offers featured by The Only Way Is Travel may be arranged through Travelosophers, with eligible bookings ABTA-protected.

Once your information is passed to Travelosophers or another provider, they may become responsible for how they process your personal data. You should read their own privacy policy and booking terms before making a booking.

8. Email Subscriptions and Marketing

If you subscribe to our email updates, we may send you:

Travel reviews
Travel blogs
Travel offers
Website updates
Destination ideas
Travel inspiration
Relevant news or announcements

We will only send marketing emails to recipients who have signed up or to whom we otherwise have permission to send them.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We will not sell your email address to third parties.

9. Comments, Reviews and User Submissions

If comments, reviews or user submissions are enabled on the website, any information you submit may be visible to other website users.

Please avoid posting personal information in public comments.

We may moderate, edit or remove comments that are offensive, unlawful, misleading, spam, promotional or otherwise inappropriate.

10. Website Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

Pages visited
Time spent on pages
Links clicked
Device type
Browser type
General location, such as a country or region
Referral source

This helps us improve our content and understand which travel reviews, offers and articles are most useful to readers.

Where required, analytics cookies should only be used with your consent. The ICO says consent must be freely given, specific and informed, and should involve a clear positive action.

11. Affiliate Links and Third-Party Links

Some pages on The Only Way Is Travel may include links to third-party, affiliate, referral, booking, hotel, airline, restaurant, tourist board, travel provider, or social media platform.

If you click a third-party link, you may leave our website. We are not responsible for the privacy practices, cookie use, content or terms of third-party websites.

You should read the privacy policy and cookie policy of any third-party website you visit.

If we use affiliate links, we may receive a commission or benefit if you click a link or make a purchase, at no extra cost to you.

12. Who We May Share Personal Information With

We may share personal information with trusted third parties where necessary.

This may include:

Travelosophers, where you submit a travel enquiry
Travel providers or suppliers, where relevant to your enquiry
Email marketing providers
Website hosting providers
Website security providers
Analytics providers
Professional advisers, where required
Regulators or authorities, where legally required

We will only share information where there is a valid reason to do so.

13. International Transfers

Some third-party services used on this website may process data outside the United Kingdom.

This may include website hosting, analytics, email marketing or security providers.

Where this happens, we expect appropriate safeguards to be in place to protect personal information in line with applicable data protection laws.

14. How Long We Keep Personal Information

We will only keep personal information for as long as reasonably necessary.

The length of time may depend on why the information was collected.

For example:

General enquiries may be kept for a reasonable period to allow us to respond and manage follow-up questions.
Travel enquiries may be retained for a longer period, as needed, to manage enquiries, quotations, booking support, or records.
Email subscription details may be kept until you unsubscribe.
Analytics information may be retained in accordance with the analytics provider’s settings.
Legal or business records may be kept where required by law.

We will delete or anonymise personal information when it is no longer needed.

15. How We Protect Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These steps may include:

Website security tools
Secure hosting
Access controls
Spam protection
Password protection
Limiting access to personal information
Keeping systems and plugins updated where possible

However, no website or email system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law.

These may include the right to:

Access the personal information we hold about you
Ask for inaccurate information to be corrected
Ask for information to be deleted
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask for your information to be transferred in certain circumstances
Complain to the Information Commissioner’s Office

The ICO explains that individuals have the right to be informed about the collection and use of their personal data.

To exercise your rights, please get in touch with us using the details on this website.

17. Complaints

If you are unhappy with how we use your personal information, please get in touch with us first so we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

18. Cookies Policy

Cookies are small files placed on your device when you visit a website.

Cookies can help a website work properly, remember your preferences, understand how visitors use the site and support marketing or affiliate tracking.

The ICO explains that websites should give users clear choices about how some cookies are used.

19. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are needed for the website to work properly.

They may be used for:

Website security
Page loading
Cookie consent settings
Form submission functions
Spam protection
Basic website operation

These cookies do not usually require consent.

Performance and Analytics Cookies

These cookies help us understand how visitors use the website.

They may show which pages are popular, how long visitors stay and how people move around the site.

Analytics cookies should only be used where you have consented, unless an exemption applies.

Functionality Cookies

These cookies help remember choices you make on the website.

They may include cookie preferences, display settings or other website preferences.

Marketing, Affiliate and Tracking Cookies

These cookies may be used to measure clicks, track referrals, support affiliate links or show relevant content.

They may be set by third-party services.

Where required, these cookies should only be used with your consent.

Embedded Content and Third-Party Cookies

Pages may include embedded content from third-party platforms, such as videos, maps, social media posts, booking tools or advertising networks.

These third parties may set their own cookies.

We do not control third-party cookies, and you should review the cookie policies of those providers.

20. Managing Cookies

When you first visit the website, you may be asked to accept or reject non-essential cookies.

You can usually manage cookies by:

Using the website cookie banner or cookie settings tool
Changing your browser settings
Deleting cookies from your device
Blocking some or all cookies through your browser

If you block all cookies, some parts of the website may not work properly.

21. Cookie Consent

Where required by law, we will ask for consent before setting non-essential cookies.

Consent should be freely given, specific and informed. It should involve a positive action, such as clicking an accept button or choosing cookie settings.

You should be able to change or withdraw your cookie consent at any time through the website cookie settings tool, where available.

22. Children’s Privacy

This website is intended for general audiences and is not aimed specifically at children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information through this website, please get in touch with us so we can review and delete it where appropriate.

23. Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time.

Any changes will be posted on this page.

You should check this page occasionally to make sure you are happy with any updates.

24. Contact Us

If you have any questions about this Privacy and Cookies Policy or how your personal information is used, please get in touch with us through the contact details shown on the website.

You should add your contact details here:

Email: info@theonlywayistravel.co.uk
Website: theonlywayistravel.co.uk

Important Note

This Privacy and Cookies Policy is general website wording for The Only Way Is Travel. It should be checked and tailored to your exact website setup, cookie tools, analytics services, email platform, enquiry process and legal business details.